SHIPPING & HANDLING
Delivery options & details
For consumer protection, all orders are subject for review, including credit card authorization and verification. As a result on occasion there may be a slight delay in order processing; your patience is greatly appreciated. Shipping and handling charges are not refundable; charges include order processing, item selection, packaging and transportation of items.
Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays. Orders placed on major holidays are processed and shipped on the next business day.
2017 holidays observed include:
- Memorial Day – Monday, May 29
- Independence Day – Tuesday, July 4
- Labor Day – Monday, September 4
- Thanksgiving – Thursday, November 23
- Christmas Day – Monday, December 25
Free shipping within the US: 12 - 20 days (business)
Express shipping in US: $25.00; (5-7 business days).
Free International shipping: 15-30 days
International shipping: $25, 8-12 days (business).
Note: additional shipping time and costs may apply to certain remote countries.
Please note that all ground deliveries will leave the warehouse directly. If you do not receive your package within a timely manner, please contact us: sales@firstname.lastname@example.org and we will make sure you receive your merchandise. We may ship items separately to guarantee your items arrive quickly.
If you are unavailable to accept delivery, the courier will leave a card to let you know that delivery has been attempted. To re-arrange delivery, please follow the instructions on the card. We will also send emails to remind you of this. Please kindly check your emails. We won't be responsible for any post office returns.Please plan 2 weeks in advanced to purchase to ensure delivery for any events.
FREE Standard Shipping offer is valid on ALL orders placed online at Lola's Couture Collection. No promo code required to redeem free shipping, just select Standard Shipping during checkout. Offer is subject to change without notice.
International Processing Fee
When you place an international order, you authorize our broker to act as your agent to submit shipments to customs and other regulatory agencies for clearance. The International Processing Fee includes all taxes, duties, and related administrative expenses to send the goods to your "ship to" location. You will not be responsible for any additional charges upon delivery.
Please note that Lola's Couture Collection is not responsible for any packages that are not intercepted when attempted to be delivered. Please make sure your contact information is up to date and accurate in case this happens.
We are not responsible for any import duties, local taxes and custom fees. We are not responsible for undelivered packages due to errors in the provided shipping address. Please provide an accurate phone number for your shipment.Please plan 2 weeks in advanced to purchase to ensure delivery for any events
Please note that once your order is processed, we can not issue a refund. Thank you for your understanding.